Just when you thought CBS had it covered with CSIs in Las Vegas, Miami and New York ... now, they're hitting North Dakota? Rumors are swirling that several cast members from the movie Fargo (including Frances McDormand, William H. Macy and Steve Buscemi) will be reuniting for the new series, their combined star power overshadowing the likes of David Caruso (CSI: Miami) and Gary Sinise (CSI: New York). My not-so-secret hope is that one episode actually guest stars Sinise as a sociopathic hit man who sends his victim, Caruso, through a wood chipper.
Kidding! (Except for that last part.) Besides, North Dakota is a state, not a town, so don't think I didn't know that. "CSI: Fargo" didn't exactly accomplish my purpose here, however, which was to create a nifty little acrostic for a new feature on our blog:
Customer Service Is Not Dead!
It's so easy to complain about poor customer relations, and I am far too often guilty of doing so. To help me achieve strides in my pursuit of greater positivity, I'm going to start reporting episodes of customer service ranking from PRETTY DURN GOOD to FREAKIN' FABULOUS.
Guest star: The Plant Lady from Home Depot
Action: I am carrying two ceramic pots that I picked up from the indoor selection of, you guessed it, pots. I wander out into the gardening area to peruse that selection, passing The Plant Lady who greets me warmly.
I find nothing of interest there, and wander back inside to look at potting soil. The Plant Lady has just hoisted a giant plant into a shopping cart. She sees me and asks if I'm finding everything okay. I have barely begun my search, but decide to let her point me in the right direction, which she does. I thank her and say something about just going to get a cart (since I'm about to wander off in the opposite direction of where she just pointed me). The Plant Lady immediately and cheerfully says, "Take mine!" She heaves the big plant out of the shopping cart before I can protest, smiles and waddles back out to the gardening area.
Rating: PERFECTION - What I wouldn't have asked for as a customer but most likely would have done as an employee. Lots of gold stars for you, Plant Lady!
Guest star: The Plant Lady from Home Depot
Action: I am carrying two ceramic pots that I picked up from the indoor selection of, you guessed it, pots. I wander out into the gardening area to peruse that selection, passing The Plant Lady who greets me warmly.
I find nothing of interest there, and wander back inside to look at potting soil. The Plant Lady has just hoisted a giant plant into a shopping cart. She sees me and asks if I'm finding everything okay. I have barely begun my search, but decide to let her point me in the right direction, which she does. I thank her and say something about just going to get a cart (since I'm about to wander off in the opposite direction of where she just pointed me). The Plant Lady immediately and cheerfully says, "Take mine!" She heaves the big plant out of the shopping cart before I can protest, smiles and waddles back out to the gardening area.
Rating: PERFECTION - What I wouldn't have asked for as a customer but most likely would have done as an employee. Lots of gold stars for you, Plant Lady!
4 comments:
It is SOOOOO nice to have great customer service! She did exactly what she should have done! Yay for the Home Depot Plant Lady!
...... waddles back out to the gardening area?????
Nice
Yeah for the HD Lady!
I'm so glad you gave her such high praise. By doing so, you have just qualified yourself for a job at the HD by your brand new, not yet finished, AZ house-- you have become the new SUPER DUPER NICE PLANT LADY AT HOME DEPOT!!!! Way to get a good job, now if you could get your hubbie an AZ job........
For my anonymous friend and anyone else who may have misunderstood:
She "waddled" because she was carrying the large plant. It was heavy, awkward, and prevented her from walking normally.
I was being nice, but now I won't be. To you, anonymous commenter, I say:
"Duh."
Post a Comment